Hospital Map | The White Stone Group, Inc.

E.D.

Registration
Transfers

Patient Access: Registration, Admissions

Patient Instructions	Eligibility/Verification of Benefits
Out-of-Pocket Estimates	Precert/Verification of Precert
Track Communication	Patient Financial Applications
Notification	Pre-Registration
Contract Negotiations

Outpatient Services

Pre-Registration
Self-Pay Instructions
Registration

Case Management/UR/UM/
Social Services

Authorization	Concurrent Review
Continued Stay	Clinical Denials
Medicaid Notification	Discharge Planning
Broadcast Faxing	Patient Throughput
Medicare IM	Monitoring/Training

Customer Service/
Call Center

Pre-Registration
Reminders
Patient Instructions
Patient Follow-up
On-Call Scheduling

Radiology

Orders
Critical Results

Transfer Center

Admission Requests
Transfer Forms

Business Office/PFS/
Denial Management/Bills

Administrative/Technical Denials
Billing Inquiries
Claim Status

Scheduling

Scheduling/Booking Requests
Physician Orders
Scheduling/Booking Confirmations

Pharmacy

Medication Orders
Refill Requests

Bed Control

Bed Availability
Bed Placement
Bed Reservations

Physician Office/Clinic

Eligibility/Verification of Benefits
Appointment Reminders
Physician Orders
Referrals

Human Resources

Hiring Records
Support Staff

Behavioral Health

Authorizations
Discharge Planning

Purchasing/Materials Management	IT/Telecom	Transplant Center	Radiology
Medical Staff/Credentialing	Internal Audit	Rehab	Family Housing
HIM/Medical Records	Food Services	Financial Counseling	Telecommuters

© 2010 The White Stone Group, Inc.